FAQ

We specialize in fashion-forward women’s apparel that combines style, comfort, and versatility. Our collections include dresses, nightwear & lingerie, pants, socks, sportswear, swimwear & beachwear, and tops – perfect for every occasion from workouts to relaxing evenings.

Our pieces are designed with the modern, active woman in mind. We focus on:

• Fashion-forward designs that keep you stylish
• Premium comfort for all-day wear
• Versatile pieces that transition seamlessly from day to night
• Quality fabrics that maintain their look and feel

Each product page includes detailed size charts to help you find your perfect fit. We recommend comparing your measurements with our size guide before ordering. If you’re between sizes or unsure, consider sizing up for comfort.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed securely and we never store full credit card information on our servers.

We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with package tracking
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

We process all orders within 1-2 business days. During peak seasons or sales events, processing may take slightly longer, but we’ll keep you informed of any delays.

Yes! We’re proud to ship to most countries worldwide (excluding Asia and select remote areas). Our international delivery network ensures your purchases arrive safely no matter where you are.

Once your order ships, you’ll receive a confirmation email with tracking information. If you don’t see our email, please check your spam folder and allow 24 hours for tracking information to activate in the carrier’s system.

While we don’t charge additional shipping fees, international customers may be responsible for customs duties, taxes, or import fees imposed by their country. These fees vary by location and are the customer’s responsibility.

We want you to love every piece you order! If you’re not completely satisfied, you may initiate a return within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please see our full Returns Policy for details.

To initiate a return, please contact our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and international customers are responsible for return shipping costs.

Currently, we don’t offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures you get the correct size or style as quickly as possible.

Our friendly customer service team is happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 165 Holt Street, Miami, US 33132

We typically respond to emails within 24-48 hours during business days.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.