At Sweaty Betty Store, we want your shopping experience to be as effortless and enjoyable as possible. Our flexible shipping options and hassle-free returns policy ensure you can shop our collections with complete confidence.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to suit your needs:
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Trackable service with regular updates
2. Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Please note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:
- In original condition with tags attached
- Unworn, unwashed, and free from any damage
- In the original packaging
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following items unless they are faulty:
- Lingerie
- Nightwear
- Swimwear & beachwear
Please check sizing carefully before ordering these items. Our customer service team is happy to provide sizing advice if needed.
How to Return an Item
Follow these simple steps to return your item:
-
Contact Us: Email our customer service team at [email protected] with:
- Your order number
- Details about the item(s) you wish to return/exchange
- Reason for return
- Wait for Approval: We’ll respond within 24-48 hours with return authorization and instructions.
- Package Your Item: Securely pack the item in its original packaging with all tags attached.
- Ship Your Return: Send the package to our return address using a trackable shipping method.
Return Address
Sweaty Betty Store Returns
165 Holt Street
Miami, US 33132
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds will be processed to your original payment method within 5-7 business days.
- Shipping costs are non-refundable.
- For exchanges, we’ll ship your new item once we receive the return. Additional shipping charges may apply.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We’ll arrange a free return and expedite your replacement or refund.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Sweaty Betty Store Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify – wrong size, changed mind, item faulty, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name, Size, Color]]
Please advise on the next steps for processing this return.
Thank you,
[Your Full Name]
[Your Contact Information]
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Need Help?
Our customer service team is always happy to help with sizing advice before you order or answer any questions about our shipping and returns policy. Contact us at [email protected].
Happy Shopping!
The Sweaty Betty Store Team